Customer Service

$22.00

Customer Service

An experience in customer service that ‘WOWs’ the customer is proven to enhance growth and business development. Invite NEM Leadership Consultants, to expose your staff to skills and competences to deliver a moment of truth experience that customers love. Together, we assist your team to devise fresh approaches to achieve improved results, through exceptional service delivery. Satisfied customers are loyal customers who bring potential customers, increasing your organisation’s market presence and profitability. Your next WOW is a call away!

Product Description

Customer Service

Your market is changing. Your competition is changing. Your organisation is changing. Are you changing your level of customer service? With variety and choice present in every sphere of sales, why would customers want to – or continue to, do business with you?

Learning Outcomes	Overview
Knowledge	Describe the customer service philosophy and the techniques that improve customer satisfaction and loyalty.
Skills	Create an environment for customer engagement at every touchpoint that leads to a Wow experience with the organisation.
Application	Analyze touchpoint areas and devise strategies that lead to exceptional customer delivery, customer retention and performance improvement.